Payment Policy

Effective Date: September 25, 2026

At Market Rasen Pet Center, we aim to provide a secure, convenient, and transparent payment experience for every customer. This Payment Policy explains the payment methods accepted through our online store and provides information about payment processing, order confirmation, refunds, and payment security.

Accepted Payment Methods

We accept the following payment methods where available at checkout:

  • American Express (AMEX)

  • Diners Club International

  • Discover

  • JCB (Japan Credit Bureau)

  • UnionPay

  • Mastercard

  • Visa

  • Visa Electron

The payment methods available to you may depend on your location, payment provider, card issuer, and the options enabled at checkout.

Please check the available payment options during checkout before completing your purchase.

Payment Processing

All payments must be completed through the payment options made available on our website.

When placing an order, customers must provide accurate billing and payment information and ensure they are authorised to use the selected payment method.

Your payment may need to be authorised by your card issuer or payment provider before an order can be confirmed or processed.

If a payment is declined or cannot be authorised, you may need to contact your card issuer or choose another available payment method.

Order Confirmation

After placing an order, you should receive an order confirmation by email once your order has been successfully submitted.

An order confirmation does not necessarily mean that payment settlement is complete or that the order has already been dispatched.

Please check your order confirmation carefully and contact us if any information appears incorrect.

Pricing and Currency

All product prices and applicable charges will be displayed on our website or during checkout before you complete your purchase.

The final amount payable will include the applicable product prices, shipping charges, taxes, and any other charges disclosed at checkout.

Where a transaction is processed in a currency different from your card's billing currency, your bank or card issuer may apply its own currency conversion rate or additional fees. These charges are determined by your financial institution and are not controlled by Market Rasen Pet Center.

Payment Security

We take payment security seriously and aim to protect customer information throughout the shopping process.

Payments are processed through the payment providers and services made available at checkout. Depending on the payment method, your payment provider or card issuer may require additional verification.

For your security:

  • Do not share your card PIN, password, or security codes with anyone.

  • Only enter payment details through the secure checkout provided on our website.

  • Contact your bank or card issuer immediately if you suspect unauthorised use of your payment method.

Market Rasen Pet Center does not ask customers to send complete payment card details or security codes by email.

Payment Errors and Duplicate Charges

If your payment fails, appears to be pending, or you believe you have been charged more than once, please check your bank or card account before attempting another payment.

Some pending transactions are temporary authorisation holds and may not represent completed charges.

If you believe a payment error or duplicate charge has occurred, please contact us with your order number and relevant transaction information. For your security, do not include your full card number or security code.

You may also need to contact your bank or payment provider to investigate the transaction.

Cancellations, Returns and Refunds

If you wish to cancel an order, please contact us as soon as possible. Cancellation may depend on the order's processing and dispatch status and applicable consumer rights.

Eligible returns and refunds are handled in accordance with our Return & Refund Policy and applicable UK consumer protection laws.

Where a refund is approved, it will normally be issued to the original payment method unless otherwise required or agreed.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

Nothing in this policy is intended to limit your statutory consumer rights.

Fraud Prevention

We reserve the right to review orders where payment information, authorisation, or transaction activity raises reasonable concerns about potential fraud or unauthorised use.

Where necessary and lawful, we may request additional verification or take appropriate action in accordance with our store policies and applicable laws.

Any action affecting an order will be handled in accordance with applicable legal requirements.

Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes to our payment methods, payment providers, business practices, or legal requirements.

Any updated version will be published on this page with a revised effective date where appropriate.

We encourage customers to review this page periodically.

Contact Us

If you have questions about payments, a transaction, or an order placed through our online store, please contact us.

Business Name: Market Rasen Pet Center

Email: support@Marketrasenpetcenter.com

Phone: +44 7915 938339

Business Address: 18 Queen Street, Market Rasen, LN8 3EH, United Kingdom