Privacy policy

Effective Date: 06/01/2026

At Market Rasen Pet Center, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

When you visit our website, we may automatically collect certain information about your device (“Device Information”), including:

Web browser type
IP address
Time zone
Device identifiers
Cookies installed on your device
Pages or products viewed
Referral sources
Website interactions and browsing behaviour

We may collect this information using technologies such as:

Cookies
Log files
Web beacons
Tags
Pixels

When you place or attempt to place an order, we may collect certain information (“Order Information”), including:

Full name
Billing address
Shipping address
Payment information
Email address
Telephone number

Throughout this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.

2. Minors

Our website and services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child, we will take appropriate steps to remove it where required.

3. How We Use Your Information

We may use your Personal Information to:

Process and fulfil orders
Arrange shipping and delivery
Send order confirmations and updates
Communicate regarding purchases or customer service requests
Detect, prevent, and investigate fraud or suspicious activity
Improve the customer experience
Provide promotional communications where permitted by law

Device Information may also be used to:

Improve and optimise our website
Analyse website performance and customer interactions
Support advertising and marketing activities
Maintain website security

4. Sharing Your Information

We may share your Personal Information with trusted third-party service providers that assist us in operating our business, including:

Payment processing providers
Shipping and logistics partners
Website hosting and e-commerce providers
Analytics providers
Marketing and advertising service providers

These providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.

We may also disclose Personal Information when required to:

Comply with applicable laws and regulations
Respond to lawful requests from authorities
Protect our legal rights
Prevent fraud or security threats

5. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Request restrictions on certain processing
Object to certain processing activities
Request a copy of your personal data
Withdraw consent where processing is based on consent

To exercise any applicable rights, please contact us using the details provided below.

6. UK GDPR and Data Protection

Where applicable, we process personal information in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

We aim to ensure that personal information is processed lawfully, fairly, and transparently.

Depending on the circumstances, our legal basis for processing may include:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Consent where required

7. International Privacy Rights

Customers located outside the United Kingdom may have additional privacy rights under laws applicable in their location.

Where such laws apply to our processing activities, we will handle qualifying privacy requests in accordance with the applicable legal requirements.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Operate essential website functions
Remember preferences
Understand website usage
Improve website performance
Support analytics and marketing where permitted

You may be able to manage cookies through your browser settings or any cookie controls made available on our website.

9. Do Not Track

Some browsers provide “Do Not Track” signals.

Because there is no universally accepted standard for responding to these signals, our website may not automatically alter all data collection practices when a Do Not Track signal is received.

10. Data Retention

We retain Order Information and other personal information for as long as reasonably necessary for purposes including:

Processing orders
Customer support
Legal compliance
Accounting and tax requirements
Fraud prevention
Resolving disputes

Where applicable, information may be deleted or anonymised when it is no longer required.

11. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

12. Third-Party Services

Our website may use third-party providers for services such as:

Payment processing
Website hosting
Order fulfilment
Shipping
Analytics
Marketing

These third parties may have their own privacy policies governing how they process personal information.

We encourage customers to review relevant third-party privacy policies where appropriate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Business operations
Website features
Service providers
Legal requirements
Regulatory obligations

Any updated version will be published on this page with a revised effective date where appropriate.

14. Contact Information

If you have questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us:

Business Name: Market Rasen Pet Center
Business Email: support@Marketrasenpetcenter.com
Business Phone: +44 7915 938339
Business Address: 18 Queen Street, Market Rasen, LN8 3EH, United Kingdom