FAQs

Welcome to Market Rasen Pet Center FAQs. Here you can find answers to common questions about our pet products, orders, shipping, returns, refunds, damaged items, and customer support.

Orders & Shopping

Q: What products do you sell?

A: We offer a carefully selected range of pet products designed to support everyday feeding, playtime, and enrichment.

Our current collections include:

  • Raised & Speciality Pet Feeders

  • Pet Bowls & Feeding Essentials

  • Interactive Treat & Puzzle Toys

  • Dog Toys & Enrichment

Our product selection may change from time to time as we update and develop our collections.

Q: Can I change or cancel my order?

A: Please contact us as soon as possible if you need to change or cancel an order. If your order has not yet been processed or dispatched, we may be able to assist with your request.

Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.

Q: What information should I provide when contacting you about an order?

A: Please provide:

  • Your full name

  • Order number

  • Email address used when placing the order

  • A brief description of your enquiry

Providing these details helps us review your enquiry more efficiently.

Shipping & Delivery

Q: How much does shipping cost?

A: Shipping charges are displayed during checkout and explained in our current Shipping Policy. Please review these details before completing your purchase.

Q: How long does order processing take?

A: Order processing times are provided in our current Shipping Policy. Please refer to that policy for the latest information about order preparation and dispatch.

Q: How long does delivery take?

A: Estimated delivery times depend on the shipping service and destination. Please consult our Shipping Policy and the delivery information displayed at checkout for the applicable estimates.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

Q: When does the delivery estimate begin?

A: Transit estimates generally apply after an order has been dispatched. Any processing time before dispatch should also be considered when estimating the overall delivery period.

Q: Will I receive tracking information?

A: Tracking information will be provided where tracking is available for your shipment. Please check your shipping confirmation and any subsequent delivery notifications.

Q: Why has my tracking information not updated yet?

A: Courier tracking systems may take some time to register or update after an order has been dispatched. Please allow a reasonable amount of time for new tracking information to appear.

Q: What happens if my delivery is delayed?

A: Deliveries can occasionally be affected by courier disruptions, public holidays, severe weather, high delivery volumes, or other circumstances outside our reasonable control.

If you are concerned about a delayed order, please contact us with your order number and any available tracking information.

Q: What should I do if tracking shows my parcel as delivered but I cannot find it?

A: Please check:

  • Around your delivery location

  • With other members of your household

  • Any safe place indicated by the courier

  • With nearby neighbours, where appropriate

  • Any delivery photograph or notification supplied by the courier

If you still cannot locate your parcel, please contact us for assistance.

Returns & Refunds

Q: Can I return a product?

A: Eligible products may be returned in accordance with our current Return & Refund Policy.

Please review the policy before sending any item back to us.

Q: What condition should a returned product be in?

A: For change-of-mind returns, products should generally be unused and in their original condition, with any original packaging, parts, or accessories supplied with the product where applicable.

Different rules may apply to products that are faulty, damaged, incorrect, or otherwise covered by your statutory consumer rights.

Q: Should I contact you before returning a product?

A: Yes. Please contact us before sending an item back so we can review your request and provide the appropriate return instructions.

Q: Who pays for return shipping?

A: Responsibility for return shipping depends on the reason for the return and the terms set out in our Return & Refund Policy.

Please contact us before arranging a return.

Q: How long do refunds take?

A: Refund processing information is provided in our current Return & Refund Policy.

Once a refund has been approved and issued, your bank or payment provider may require additional time before the funds appear in your account.

Q: How will I receive my refund?

A: Approved refunds are normally issued to the original payment method used for the purchase, unless otherwise required or agreed.

Q: Can I exchange a product?

A: Exchange availability depends on the circumstances and product availability. Please contact us before returning an item so we can advise you of the available options.

Damaged, Faulty or Incorrect Products

Q: What should I do if my product arrives damaged or faulty?

A: Please contact us as soon as possible and provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product, where applicable

  • Photographs of the packaging, where possible

This information helps us review the issue and determine an appropriate solution.

Q: What should I do if I receive the wrong product?

A: Please contact us with your order number, a description of the issue, and clear photographs of the item received, where possible.

We will review the matter and provide appropriate instructions.

Q: Should I keep the packaging if my product arrives damaged?

A: Yes. Please keep the product and its packaging until we have reviewed your enquiry and provided further instructions.

Q: What happens after I report a damaged or faulty item?

A: We will review the information you provide and explain the appropriate next steps in accordance with our policies and applicable consumer rights.

Depending on the circumstances, the available resolution may include a replacement, repair where appropriate, refund, or another suitable remedy.

Product Information & Care

Q: How do I choose the right pet feeder or bowl?

A: Consider your pet's size, feeding habits, and everyday needs. Review the individual product description for dimensions, materials, intended use, and any other relevant specifications before purchasing.

Q: Are raised and speciality pet feeders suitable for every pet?

A: Not necessarily. Suitability depends on the individual pet, the feeder's design, and its intended use. Please review the product details carefully and consult a veterinary professional if you are unsure whether a particular feeding product is appropriate for your pet.

Q: How should I clean pet bowls and feeders?

A: Follow the cleaning and care instructions provided on the relevant product page or packaging. Do not assume that every product is dishwasher-safe or suitable for the same cleaning methods.

Q: What are interactive treat and puzzle toys?

A: Interactive treat and puzzle toys are designed to encourage engagement by allowing pets to explore, interact with, or work toward accessing treats, depending on the product's design.

Always select a toy suitable for your pet and supervise use when appropriate.

Q: How do I choose suitable dog toys and enrichment products?

A: Consider your dog's size, age, play style, and chewing habits. Review product descriptions and safety information before use.

No toy is completely indestructible. Inspect toys regularly and remove any item that becomes damaged or presents a potential hazard.

Q: Are all products suitable for every pet?

A: No. Suitability varies by product and by pet. Please check the individual product description, intended use, size information, and care instructions before purchasing or using an item.

Our Product Collections

Q: What are your main product collections?

A: Our current collections are:

  • Raised & Speciality Pet Feeders

  • Pet Bowls & Feeding Essentials

  • Interactive Treat & Puzzle Toys

  • Dog Toys & Enrichment

Q: Will your product range change?

A: Our product selection and available collections may change as we update and develop our store. Please visit our website to view the products currently available.

Customer Support

Q: How can I contact Market Rasen Pet Center?

A: You can contact our customer support team using the following details:

Email: support@Marketrasenpetcenter.com
Phone: +44 7915 938339

Q: What can I contact customer support about?

A: You can contact us regarding:

  • Product information and availability

  • Existing orders and order status

  • Shipping and delivery

  • Tracking enquiries

  • Returns and refunds

  • Damaged, faulty, or incorrect products

  • Order changes or cancellations

  • Feeding products and pet accessories

  • Toys and enrichment products

  • General customer service enquiries

Q: What should I include in an order-related enquiry?

A: Please include your order number, the email address associated with your order, and a brief explanation of your enquiry.

This information helps us identify your order and respond more efficiently.

Business Information

Q: What is your business name?

A: Our business name is Market Rasen Pet Center.

Q: What is your business address?

A: Our business address is:

Market Rasen Pet Center
18 Queen Street, Market Rasen, LN8 3EH, United Kingdom

Q: What is your business email address?

A: support@Marketrasenpetcenter.com

Q: What is your business phone number?

A: +44 7915 938339

Q: Where can I find your shipping charges and delivery information?

A: Please refer to our Shipping Policy and the information displayed at checkout for applicable shipping charges, order processing times, and estimated delivery times.

Need More Help?

If you cannot find the answer to your question here, please contact us. Our team will be happy to review your enquiry.

Market Rasen Pet Center
18 Queen Street, Market Rasen, LN8 3EH, United Kingdom

Email: support@Marketrasenpetcenter.com
Phone: +44 7915 938339